If your product from Amano turns out not to be as described, unsuitable or not what you ordered, we will offer a full refund. Only regular priced items may be refunded. Unfortunately sale items cannot be refunded but we can offer an exchange to the equivalent value.
Items must be returned within 28 days of receipt and be in their original condition and gift box packaging. To complete the return, we require your receipt or proof of purchase. Please note due to hygiene reasons we cannot accept returns on earrings.
Please contact us via email on firstname.lastname@example.org and we will email you a free returns sticker to put on your parcel if you are sending it from the UK.
As proof of postage, please ask the Post Office for a receipt or certificate of postage.
Please note that while we offer a full refund on items originally delivered to addresses outside the UK, we do not offer free return postage.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
Please allow up to 30 days for your purchase to be credited back to you from the day you return the items to Amano.